Policy & Conditions

Is delivery paid?

We know how to please our customers, and to do so, we decided to offer you the delivery without minimum purchase for any order placed on Akolzol Boutique.

As a result, you will never pay delivery fees!

How long is the delivery?

The processing time of your order is from 1 to 7 days, then the delivery time in metropolitan (France,Usa,Uk,Spain and more…) varies between 2 and 4 weeks.

The average processing time is 1-3 days.

The average delivery time found is 9-31 days.

*New Costumer Contact Us.

If you order more than one product , you may receive multiple packages , as manufacturing and shipping times may vary slightly.

Do not worry if you get one before the other.

 

 Why these delivery times?

We work directly with craftsmen around the world .

As a result, every product is handmade and made to order.

That is normal, but patience is worth a wonderful product.

 

Is my package well protected?

Each product is delivered in its wooden box, in its reinforced cardboard box or in a neat packaging, you have nothing to fear.

Each package is packed with the most care, and with extra bubble wrap to avoid any risk of breakage.

 

Delivery in peace!

Rest assured, even if you have to be away, you will receive your package directly in your mailbox.

In the case where your parcel can not be deposited in your mailbox, it will wait for you in the counter of your Local Post Office.

 

Return to Mirebois:

Easy return

It would be a shame to want to return a product purchased at Mirebois.

But we always respect your choice, it can happen and we will do what is necessary to satisfy your request.

Mirebois return policy “satisfied or refunded” lasts 14 days from receipt of your product.

If 14 days have elapsed since your purchase, we unfortunately can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

How to proceed ?

Simply send an email to i@akolzol.com within 14 days of receiving the product stating that you want an exchange or a refund of the product.

Do not forget to add your name, your address and the date you placed your order.

We want to constantly improve our offers and services, we will be grateful if you specify the nature of the return. This will allow us to improve certain points, but that depends only on you.

After receiving your email, we will study your request quickly and will inform you of the result.

Refund

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Refund late or missing

If you have not received your refund yet, please check your bank account first.
Then contact the credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after doing all these steps, you still have not received your refund, please contact us at i@akolzol.com.

Exchange

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to i@akolzol.com and send us your items to memel st 32, 0157, south africe.

expedition

To return a product, you must send it by mail to: Memel st 32 Centurion, 0157, South Africa

You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than $ 30, you should consider using a delivery service that allows you to track the shipment or take out a delivery insurance. We do not guarantee that we will receive the item you return to us.