It would be a shame to want to return a product purchased at Akolzol.
But we always respect your choice, it can happen and we will do what is necessary to satisfy your request.
Akolzol return policy “satisfied or refunded” lasts 14 days from receipt of your product.
If 14 days have elapsed since your purchase, we unfortunately can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
How to proceed ?
Simply send an email to firstname.lastname@example.org within 14 days of receiving the product stating that you want an exchange or a refund of the product.
Do not forget to add your name, your address and the date you placed your order.
We want to constantly improve our offers and services, we will be grateful if you specify the nature of the return. This will allow us to improve certain points, but that depends only on you.
After receiving your email, we will study your request quickly and will inform you of the result.
Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Refund late or missing
If you have not received your refund yet, please check your bank account first.
Then contact the credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after doing all these steps, you still have not received your refund, please contact us at email@example.com.
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to firstname.lastname@example.org, please contact us before returning any item so we can advise you where to send it (as we work with different suppliers around the world)
To return a product, you must send us email to email@example.com to confirm where to send the items (as we work with different suppliers around the world).
You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable. If you receive a refund, the return costs will be deducted from it.
Depending on where you live, the time required to receive your exchanged product may vary.
If you are shipping an item worth more than $ 30, you should consider using a delivery service that allows you to track the shipment or take out a delivery insurance. We do not guarantee that we will receive the item you return to us.
Ones you request for a refund you will receive mail with a voucher code as a value of your purchase – within 48hr.