How can we help?
Ask a question or describe the problem you are facing.
Can I still shop at akolzol if my country is not listed in drop down?
Yes if your country is not listed in the drop-down, you reside in a country that is possibly under embargo and we cannot register accounts or ship to parties residing in countries embargoed. Please contact us using the information below. In addition, you may not see your country listed when you’re attempting to change your billing address from one country to another. If so, please contact our customer support for further information
I’m an in Australian resident, but I’m not able to purchase anything through Akolzol. Why?
Online purchases cannot be made from Australia at this time. Please contact one of our dedicated Customer Service Representatives who can handle your order. We apologize for any inconvenience and appreciate your purchase
How safe is my information and credit card number?
The Akolzol.com website uses 128-bit encryption to ensure that your data is secure. With regards to the safety and privacy of your credit card, we’ve implemented a state-of-the-art e- commerce solution for the new Akolzol.com. The new site offers improved security over our previous site and many other existing websites by encrypting your credit card information in such a way that it is not accessible by employees within Akolzol, or by anyone who would try to compromise the security of Akolzol.com. As a result, our site meets the rigorous security standards set by many privacy watchdog groups and standards set by the Internet community in general. When you entered your credit card in our store, only the last four digits of your card are visible on the site. Even you (or anyone who logs in as you) cannot access the details of your credit card from our store.
What is Akolzol’s return policy and who do I contact regarding returns?
If for some reason you need to return an item to Akolzol please email the details of your particular situation to: [email protected] Akolzol return policy “satisfied or refunded” lasts 14 days from receipt of your product.
How does the Akolzol confirm my order?
Our ordering system will automatically send you a confirmation email that states your order was successfully submitted. Please make sure that the email address you provide is correct. Upon processing, an additional email message will be sent to confirm your order with applicable taxes and shipping charges calculated, and a shipping order number for your records.
Can I pay off my delinquent account online?
Unfortunately, Akolzol is not offering this option at the present time online, but we hope we’ll be able to offer it in the future.
How do I pay for my merchandise?
We accept Visa, MasterCard, American Express, and Discover for online orders, subject to proper authorization. In some cases, we can bill your Airway Manual Customer Account if you have one (subject to approval). If you wish to pay by another method, simply submit your request via email without any payment information to: [email protected], and we will contact you to make arrangements for payment.
Where I can find the billing information?
Click on cart and you’ll see’’ view cart’’ and ‘’checkout options’’, go to the checkout option it will bring you to the billing info page.
How do I modify the quantity of a product in my shopping cart?
On the top right corner just Click on “view shopping cart” to see a list of your selected products with quantity and pricing in your shopping cart. Change the quantity of the item and click “modify cart” to update the contents of your shopping cart.
What measures the Akolzol takes to address to ensure safety under current conditions of pendemic?
Akolzol takes multiple steps to ensure the safety of its products and shipments. Disinfectant sprays are applied to all shipments received at our warehouses, which undergo frequent disinfection and sanitising daily by our cleaning staff. Employees who handle products and shipments undergo daily temperature checks, and are required to wear surgical masks at all the times.